Healthwatch Dorset Local Board minutes

Summary minutes from our Local Board meetings to view and download:

Board Meeting – 11 September 2023
[Download PDF 59KB]
Summary minutes

Healthwatch Dorset Archive

Publications completed up to 31 March 2019 by the previous service provider (Help and Care/Healthwatch Dorset CIC) are listed below. Please contact us to request a PDF version to be emailed or digitally transferred to you.

Impact Report 2019 – June 2019
This annual report for 2018/19 is authored by Healthwatch Dorset CIC about their work being completed as the previous provider.

Going Home – March 2019
A report on people’s experiences of transfer of care.  Some people had told Healthwatch Dorset that after being an in-patient in hospital, they faced issues once they were transferred from hospital back to their place of residence, including problems with packages of care, and lack of information about what to expect post-transfer in terms of self-management.  Some of these issues can lead to emergency re-admissions.

Making more voices heard 2017/18 – March 2019
This report gives a snapshot of the wide range of community investment projects that Healthwatch Dorset had funded over the previous last 18 months.

Check-up: access to NHS dental services in care homes in Dorset – February 2019 
Healthwatch Dorset undertook a survey that asked homes about their experiences of accessing dental services for their residents, including whether they were experiencing any barriers to services, and what areas of improvement (if any) they would identify for service providers and/or commissioners to address.

Dorset Clinical Services Review (CSR) – October 2018
An information sheet about what the review is and what it will mean for health services in Dorset.

Be yourself; everybody else is taken – September 2018
A digital project created to allow younger people to talk about their lives and personal experiences in any way that suited them.

Choosing a Care Home – September 2018
A short guide illustrating five steps to choosing a care home.

70th birthday card to our NHS – July 2018
Feedback to the NHS with seven things that matter to patients and service users, and seven things that they would change in NHS and social care services.

Baby Steps – April 2018 
An investigation by Healthwatch Dorset into the experience of Maternity Services in Dorset by people with protected characteristics.

Community Investment Projects: making more voices heard – February 2018
This report gives a snapshot of the wide range of community investment projects that Healthwatch Dorset had funded over the previous last 18 months.

Previous Annual Reports:

• 2017/18: A year in review – Also Easy Read version available
• 2016/17: A year in review – Impact
• 2015/16: A year in review – Spotlight
• 2014/15: A year in review – Loud & Clear, making your voices heard
• 2013/14: A year in review

Registering with a GP practice and booking appointments – July 2017 
An investigation into what patients need to do to register with a GP practice in Dorset and make appointments.

I’m still me – March 2017
A look at how care homes in Dorset support people to live active, independent lives.

Dorset’s Clinical Services Review – 2017
Healthwatch Dorset’s view of the public consultation carried out by the NHS (Dec 2016 to Feb 2017) about a full-scale review of how health services are run in the county, covering both community services and hospital services.

Evolving Voices – 2017
A review of how Dorset HealthCare University NHS Foundation Trust collects and acts on feedback and insight.

Fobbed Off – July 2016 
This report sets out the facts of the feedback we received from survey respondents regarding experiences of making a complaint about NHS Foundation Trust services in Dorset.

Something to complain about?  Revisited – March 2015
A follow up report to see how easy it is to find the right information and support to make a complaint about GP services.

Where the heart is – an investigation into care home services – 2015
The report documents the findings of an investigation into people’s experiences of home care across Dorset and Poole – the objectives of the work being to gather views of service users which can directly influence the future commissioning, design and delivery of home care services.

Louder & Clearer: making more of Dorset’s voices heard – 2015
This report gives a summary of the each community investment project that Healthwatch Dorset had funded in the year 2014-2015.

Primary care dental services in Dorset – 2015
Healthwatch Dorset undertook a review of NHS dental services in Dorset, Poole and Bournemouth to ascertain whether people can easily access current information about which practices are accepting new NHS patients, and identify if dental charges are made clear to people.

Perspectives – June 2014
Phase 1 report about experiences and reflections on common mental health issues and assets in Dorset.

Something to complain about? – April 2014
Healthwatch Dorset’s report looks at how easy it is to find the right information and support to make a complaint about GP services.

Every one matters: feedback on Dorset’s Hospitals – 2014
This document serves to provide a brief summary of what local people have told us about their experiences of hospital services in the county.  One of the best ways of learning how services can, and need to, improve is to listen to feedback from patients, both good and bad.