Resources to help you make a complaint
We know that making a complaint about NHS or social care services can be confusing.
Healthwatch England have worked with Citizens Advice to provide you with the information you need to make a complaint when things go wrong.
At Healthwatch Dorset, we have commissioned Poole Forum (a group run by and for people with learning disabilities) to produce an Easy-Read guide. Download your Easy Read Complaints Guide.
Tips and tools for making a complaint
Adult social care complaints
Practical help you can use to make a complaint about adult social care services, including flowcharts, helpful tips and sample letters.
Complaints about NHS services
Information on how to complain on behalf of someone else, top tips for making a complaint and sample letters.
Find out where to start if you have a problem with your GP.
NHS dentist complaints
Find out how to make a complaint about NHS dental care.
NHS Hospital complaints
This information applies to all patients in NHS hospitals. It also applies if you're being treated in a private hospital when the treatment is funded by the NHS.
Mental health services complaints
If you’re unhappy about your treatment for a mental health problem, you may be able to make a complaint.
Other NHS services
NHS care is usually very good and most people don’t have any problems. But occasionally things can go wrong. Find out more about complaints about other services.
Find out information about how a staff member can report a problem in the NHS or an adult social care service