Fobbed off

Report - 7 July 2016

Local people's feedback regarding their experiences of making a complaint about NHS Foundation Trust services in Dorset.

We wanted to find out how people felt about the process of making a formal complaint and whether that process was fit for purpose. We also wanted to be broad in our approach and give everybody who has brought a complaint against one of our NHS Foundation Trusts across Dorset in the previous year (2015) the opportunity to tell us about their experiences of the complaints system.

This report was produced by the previous Healthwatch Dorset service provider, Healthwatch Dorset CIC.

Read our report

If you would like this report in a different format, email enquiries@healthwatchdorset.co.uk or call 0300 111 0102.

File download
Fobbed off
Download (PDF 1.46 MB)

You might also be interested in

Navigating the NHS: Voices from immigrant communities in Bournemouth

Our report explores the experiences of first and second-generation immigrants when accessing NHS services, focusing on how effectively the NHS communicated with them. We wanted to identify the barriers, as well as areas for improvement in delivering more inclusive, accessible healthcare for diverse local communities.
Find out more